Domiciliary Care Services & Agency Staffing Solutions in Wales

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  • Home
  • Home Care Services
  • Agency Staff Supply
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  • Contact Us
  • About Us

About us

Agency Staffing Solutions (Wales)

Agency Staffing Solutions (Wales)

Agency Staffing Solutions (Wales)


Rapid, reliable staffing for children’s, families and adults’ services. We cover short-notice shifts, planned rotas and longer-term assignments so you can maintain safe, consistent services.


What we provide

  • Children & Families: Family Support Workers, Contact Supervisors, Residential Support Workers.
     
  • Adults & Older People: Domiciliary Care Workers, Senior Carers, Supported Living Support Workers, Waking Night/Sleep-in staff.
     
  • Leadership & Coordination: Team Leaders/Senior Support for step-up cover and service continuity.
     

Why choose Service Direct

  • Professional and compliant: CIW-registered provider. All agency staff are Social Care Wales registered, Enhanced DBS checked, references and right-to-work verified, with training and competencies evidenced.
     
  • Quality assured: Ongoing supervision, spot checks and compliance audits to maintain safe practice and professional standards.
     
  • Fast, dependable cover: Same-day and advance bookings; consistent workers wherever possible to support continuity of care.
     
  • Flexible to your needs: Ad-hoc shifts, block rotas, holiday/sickness cover and longer-term placements.
     
  • Local knowledge: Active across Pembrokeshire and Swansea, aligned to local pathways and expectations.
     

Skills & training (core)

  • Safeguarding (Adults & Children)
     
  • Medication awareness and recording
     
  • Moving & Handling / Hoist competence
     
  • Infection prevention & control
     
  • Professional boundaries and record-keeping
     
  • Dementia awareness and person-centred practice
     

How it works

  1. Request cover: Share role, location, shift pattern and required skills.
     
  2. Matching & confirmation: We propose vetted staff profiles and confirm availability.
     
  3. Start & support: We brief our worker on your care plan, risks and local procedures; our team remains available for on-the-day support.
     
  4. Review: We check in, gather feedback and maintain continuity for future shifts.
     

To discuss agency cover or set up an account, please contact our office by phone or email.

Learn More

Adult Domiciliary Care (Pembrokeshire)

Agency Staffing Solutions (Wales)

Agency Staffing Solutions (Wales)


Professional, person-centred home care that helps people live well at home. We are CIW registered and commissioned by Pembrokeshire County Council  delivering safe, reliable support built around individual needs and outcomes.


What we support

  • Personal care: washing, dressing, continence and grooming
     
  • Medication support: prompts, administration and recording
     
  • Meals & hydration: planning, shopping, preparation and nutrition
     
  • Domestic tasks: cleaning, laundry and household routines
     
  • Community access & wellbeing: appointments, social visits and activities
     
  • Companionship & respite: sitting services and short breaks for carers
     
  • Specialist support: dementia-aware practice and reablement-focused care
     

How we work

  • Assessment & planning: we agree a clear, outcomes-focused plan with you and your family.
     
  • Right worker, right fit: we match trained staff to your preferences and routines.
     
  • Continuity: consistent carers wherever possible, with regular reviews and updates.
     
  • Reliable delivery: punctual visits, clear communication and respectful, dignified care.
     

Quality & safety

  • Skilled workforce: Social Care Wales registered, Enhanced DBS checked; training and competencies verified.
     
  • Governance-led: supervision, spot checks and audits to maintain safe, professional practice.
     
  • Records & oversight: clear care notes and rota oversight to support quality and continuity.
     

Visit options

From 15-minute calls to longer visits, block support, waking nights and sleep-ins, seven days a week — tailored to the level of support you need.


Funding options

We deliver council-commissioned packages and also support private clients and Direct Payments. We’ll work with you to make arrangements straightforward.

Meet Our Team

Child & Family Agency Staffing (Swansea)

Agency Staffing Solutions (Wales)

Child & Family Agency Staffing (Swansea)


Commissioned by Swansea Council to provide agency staff for children’s and family services. We deliver rapid, reliable cover to maintain safe, consistent support across early help, child in need, child protection and edge-of-care work.


Roles we supply

  • Family Support Workers (home and community support)
     
  • Residential Support Workers
     

What we do

  • Supervised family time/contact: plan-led sessions, observation and clear recording
     
  • In-home support: routines, boundaries, parenting strategies and practical help
     
  • Direct work with children: safety, wellbeing, play-based engagement and goals
     
  • Edge-of-care prevention & step-down: structured support to stabilise placements
     
  • Appointments & access: school runs, health visits and community activities
     

Standards & compliance

  • Vetted, skilled workforce: Social Care Wales registered, Enhanced DBS checked, references and right-to-work verified
     
  • Children’s safeguarding trained: recording, confidentiality, professional boundaries, lone working and risk management
     
  • Quality assured: supervision, spot checks and audits to uphold safe, professional practice

See Our Impact

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