Care Inspectorate Wales (CIW)

Service Direct is regulated by Care Inspectorate Wales (CIW). Below you can view and download our latest inspection report and annual return.

Our CIW Ratings

We are proud to have received 'Good' ratings across all areas in our most recent CIW inspection, carried out in July 2026. This reflects our commitment to delivering safe, compassionate and person-centred care and support across Pembrokeshire.

Inspection Ratings — July 2026

Well-beingGood

Care and SupportGood

Leadership and ManagementGood

Inspection date: 21 July 2026

Documents

CIW Inspection Report

July 2026

Our most recent Care Inspectorate Wales inspection report, covering Well-being, Care and Support, and Leadership and Management.

Download PDF

Annual Return 2025/2026

2025/2026

Our annual return submitted to Care Inspectorate Wales for the 2025/2026 period.

Download PDF

Want to know more?

If you have any questions about our CIW ratings or inspection reports, please don't hesitate to get in touch with our team.